The logistics terminal reduced truck congestion and unnecessary downtime during peak hours by implementing Xpand Portal. This allowed for optimized truck processing, real-time alerts on available time slots, and easy access to cargo information for both terminal employees and transport company representatives. The result was a stress-free unloading process and reduced employee burden.

Partner's logistics clients faced challenges managing transportation processes, receiving information through email inboxes. Xpand Portal extracts and converts emails to structured data, creating transportation orders or updating existing orders. Users can track orders, receive email notifications, and automate record creation in the ERP system, streamlining the transportation process.

The company needed to provide its clients with easy access to information regarding their make-to-order projects, including progress updates and documentation, without the need for a dedicated employee to communicate this information. To solve this problem, they implemented Xpand Portal, which integrates with Microsoft Dynamics Business Central to provide clients with predefined access to operational planning. The portal synchronizes with Business Central, eliminating the need for manual updates, and providing secure permissions for clients to access project-specific information and documentation.

This case study describes a company that faced challenges with handling customer support requests in a laborious and time-consuming process. By implementing a Help Desk Platform, application and support consultants could update the status of tickets immediately, eliminating the need for additional communication via email. The solution also eliminated the need to maintain Excel spreadsheets, saving valuable time on unnecessary messages. The Xpand Portal-based Help Desk Platform provided necessary features to enable seamless communication with external individuals while maintaining a standardized and efficient workflow.